FAQ

How long does it take to deliver the coins?

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The short answer is between 10 minutes and 6 hours.

The long answer is that delivery times can vary depending on how busy we are and also whether you are buying a prefilled account or a comfort trade (account buying is quicker). If you choose to do a comfort trade its currently 30 minutes per 1 million ordered. No matter what way you buy your order is important to us and we will fulfill it as quickly as possible.

You can check the current progress of your order by visiting our track your order page. Also be sure to check your emails. Should we have any queries about your order we will always email you. If you can’t see any messages please check your junk folder just in case.

Do you cover the EA 5% tax?

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Unfortunately, no, if you buy 100k coins, you will receive 95k due to EA's taxing system.

How do I check my order progress?

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The first thing you should do is check your order to see where in our system it is. A handy instructional video can be viewed at this link:

How to check the progress of an order

Please bear in mind that, although it is rare, sometimes a technical error or incomplete information can lead to a delay in processing the order.

We would advise you to check your email account to ensure that we haven’t emailed you for further information and be sure to check your junk folder as well, just in case.

If after 12 hours you have still not received the coins then please contact us for assistance quoting your order number or contact our live chat.

How do I reset my secret answer?

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How to change your secret answer

If you still have any questions please contact our live support for further assistance.

Who do I contact if I have a question?

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It’s usually quickest if you contact our live chat. If your question relates to an order be sure to have your order number handy.

You can also use our contact form that you will find on our contact page. Please note that whilst we are active on social media, these are not the best places to contact us if your query is urgent.

You can find our other details such as registered office address on our terms and conditions and privacy policy pages.

Which payment methods do you accept?

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You can use your credit or debit card via our PayPal Pro gateway, granted only to companies that hold a merchant account with PayPal and have a valid SSL certificate in place.

Pre payment cards are not currently accepted although we are in the process of implementing Paysafecard and that should be on the site shortly.

We also accept Skrill and Bitcoin.

If your payment is not accepted by our system then please let our live chat team know and they’ll be happy to answer any questions you might have.

If you would like to see more payment methods added please contact us to let us know your requirements.

How secure is my information?

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Unlike other websites that are engaged in the Fifa Coins business, Fifa Ninja has been secured by Secure Socket Layers (SSL) technology, an industry standard for encryption over the internet to protect your data.

The padlock in your browser window means that Fifa Ninja has also been granted by Trustwave a full 256 bit Extended Validation (EV) SSL Certificate, the e-commerce gold standard for trust and security.

We are the only site that is fully PCI compliant to ensure that all information entered on the site is securely passed to the relevant payment provider.

This means that Fifa Ninja has passed an extensive and rigorous verification process that means you can buy from us with absolute confidence and peace of mind.

When we claim that our site is secure and that you can trust us, not only do we mean it but we can prove it.

What is your refunds policy?

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Due to the intangible nature of Fifa Coins we are unable to provide a refund once the order has been processed.

For further details please read our Terms and Conditions.

I live in {insert country here} can I buy coins from you?

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Yes. If you play FIFA 15 then you can buy from us, we have customers from right around the globe.

Can I be banned for buying Fifa coins?

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We would suggest you read this guidance published by EA.

http://help.ea.com/en/article/fifa-16-ban-process/

As made aware by EA's own guidance, bans are a possibility and we do not accept any liability for any damages caused should they occur, buying coins is at your own risk.

Important notice: Please buy your players immediately and send them to your club/team, reports are that EA have started scanning accounts for coins and are wiping the balances so until further notice stay under the radar and be safer!